Shipping policy

Thank you for shopping with STL Online African Food Store! We’re committed to getting your order to you quickly and in great condition.

 Processing Time:

Orders are processed within 1–2 business days after payment is confirmed.

Orders placed after 12 PM may be processed the next business day.

Shipping Options:

We offer local pickup and delivery within selected areas in Canada.

Standard shipping within Canada typically takes 2–5 business days, depending on your location.

You’ll receive a confirmation email with tracking details once your order has shipped.

Local Delivery (Brampton & Other GTA region):

Brampton delivery: Tuesdays to Fridays; $6.99 fee (free for orders over $85).

Other GTA region delivery: Sundays afternoon only; $7.99 fee (free for orders over $125).

Orders are delivered during the designated delivery windows.

We will contact you if there are any updates or delays.

 

Local Pickup:

Pickup is available for customers who choose this option at checkout.

Orders placed before 12 PM are usually ready the same day.

Orders placed after 12 PM will be ready for pickup the next day.

U.S. Shipping:

We also ship to the United States.

Delivery usually takes 5–10 business days, depending on location and customs processing times.

Customers are responsible for any customs duties or import taxes that may apply.

Shipping Fees:

Shipping fees are calculated at checkout based on your delivery address and package weight.

 Delays:

Please note that unexpected delays may occur due to weather, holidays, or courier issues.

Questions:

If you have any questions about your order, please contact us at info@stlafricanfood.com